FAQs

General

Who do I contact if I have any issues or questions?

You can contact the Customer Care Team at 03 5933 8422 or email us at [email protected] Someone will respond to you immediately.

When are you open?

We are open every day 9:00am – 10:00pm.

What if I'm not there to let the cleaning person in?

That’s okay! Just leave us detailed entry instructions when you schedule your appointment online so we know how to gain access to your home. Your home will be locked when the cleaner leaves.

Do I have to be home while you clean?

You do not have to be home as long as your cleaner has proper directions for entering and exiting your home. Please input these instructions when booking your appointment.

Will the same cleaner or maid show up for all my appointments?

If you’re happy with your cleaner you had, we’re happy to send them to all of your appointments. You just have to contact us to let us know and we’ll make it happen!

Can I book a cleaning over the phone?

Yes, absolutely! Give us a call at 03 5933 8422 and we will set you up with a great home cleaning immediately.But we highly recommend online booking is easy.

 

How do I schedule a cleaning?

Simply click on the Book Now Link on the website and complete the form. It shouldn’t take more than 60 seconds and we’ll contact you to confirm your appointment that same day! 

Where do you serve?

All suburbs in Melbourne.

 

Trust & Safty 

Are you insured?

Yes, Shiny Cleaners is insured. We understand that it is a privilege to be in your home, and we are always careful. In the unlikely event that an object is damaged, please notify us within 24 hours.

Are you a pet friendly cleaning service?

Yes! At Shiny Cleaners we LOVE pets. All of our maids are trained to correctly deal with your furry family member.

Can I trust Shiny Cleaners?

Absolutely. All of Shiny Cleaners Cleaning Professionals are highly trained, background and reference checked, as well as insured.

Do I have to be home while you clean?

You do not have to be home as long as your cleaner has proper directions for entering and exiting your home. Please input these instructions when booking your appointment.

How is Shiny Cleaners handling COVID-19?

At Maid Sailors, our top priority is the safety of our cleaners and customers.We highly follow the govermrnt rules and regulations.

  • Washing hands frequently and vigorously for 20 seconds to prevent the spread of germs;
  • Avoiding touching of the eyes, nose and mouth;
  • Cleaning and disinfecting frequently touched objects and surfaces using a regular household cleaning spray or wipe; and
  • Social distancing.

Services

How much does it cost to clean my home?

Shiny Cleaners pricing is based on the size of your home and the desired level of service. We operate on a flat rate basis given the number of bedrooms, and we also offer hourly services. Please see our price rates on our Pricing page.

What if I want a cleaner by the hour?

Our minimum appointment is a two (2) hour clean. If you would like to forego our standard pricing and hire an hourly cleaner, we can provide this at a cost of $100/hour per cleaner.

What does a Spring Clean include?

The Spring Clean service is a comprehensive top-to-bottom cleaning. We recommend a Spring Cleaning if you have not had your apartment professionally cleaned within the past 3 months.

What is a End of Lease/ Move In cleaning?

We all know moving is stressful. Combine that with all the boxes that need to be packed, furniture moved, and a long list of other preparations can be extremely time consuming. Our move in/move out cleanings are designed to prepare a home for a new tenant.

Please note that the move in/move out cleaning includes cleaning inside of the oven, in and out sides of the cabinets.

Cleaning Supplies

Do Shiny Cleaners bring all necessary cleaning supplies to get the job done?

We bring all required products to give your home a great clean, aside from a vacuum (unless requested; see below), mop, bucket or step stool. If you’d like us to use a specific product, please let us know and leave it out for the cleaner to use.

Recurring Service

How often should Shiny Cleaners clean my home or business?

Most of our customers differ in their individual needs, so it is difficult to provide specific guidance. Typically, our customers schedule an initial detailed cleaning of their home followed by a recurring cleaning appointment. By following this model, you can rest assured that your home is always clean and in top shape.

Billing

What method of payment do you accept?

We accept all major credit cards. We no longer take personal checks. Our online payments are processed by Stripe and though a fully secure 256 bit SSL protocol. In addition, we have full extended validation SSL security as well. Booking through Shiny Cleaners is safe and secure; we guarantee this.

What is your cancellation/rescheduling policy?

You can cancel or reschedule your service without a penalty 48 HOURS before your scheduled cleaning. There will be a $60 CANCELLATION FEE if you cancel or reschedule your appointment less than 48 hours of your scheduled appointment.