Ground Floor. 470 St Kilda Road,Melbourne VIC 3004
Mon-Fri 09:00 AM - 05:00 PM
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Ground Floor. 470 St Kilda Road,Melbourne VIC 3004
Mon-Fri 09:00 AM - 05:00 PM

Faqs

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We look forward to helping you create and maintain a clean, healthy environment that’s as enjoyable as it is functional.

    Frequently Asked Questions

    Reliable Answers to Our Most Common Questions

    Our company is committed to your complete satisfaction, which is why we strive to offer the most consistent, reliable, and affordable housecleaning services around. Our team of experienced professionals has taken the time to answer some of our most frequently asked questions for your convenience.
    What should I expect on my first appointment?
    On your first appointment with Shiny Cleaners Australia, you can expect the following:

    1.Arrival of our cleaning team: Our cleaning team will arrive at your home or office on time and introduce themselves to you.

    2.Walk-through of the space: We will do a quick walk-through of your space to assess the condition and discuss any specific cleaning needs you may have.

    3.Discussion of cleaning plan: We will discuss the cleaning plan with you, including the areas to be cleaned, the cleaning products to be used, and any other specific requests or instructions.

    4.Start of cleaning service: Our team will begin the cleaning service, focusing on the areas that were discussed during the walk-through. They will work efficiently and carefully to ensure that the space is thoroughly cleaned.

    5.Quality check: After the cleaning is complete, we will do a quality check to ensure that everything has been cleaned to our high standards. If we notice anything that needs further attention, we will take care of it right away.

    6.Payment and feedback: Once the cleaning is finished, we will request payment for the service. We also welcome your feedback about the service, and encourage you to let us know if you have any questions, concerns, or suggestions for how we can improve.

    Overall, you can expect our team to be friendly, professional, and efficient, and to provide you with a high-quality cleaning service that leaves your space looking and feeling fresh and clean.
    What all is included in your service?
    we offer a comprehensive cleaning service that is tailored to meet the specific needs and preferences of each of our customers. Our standard cleaning service includes the following tasks: Kitchen cleaning: We will clean all surfaces, including countertops, sinks, and stovetops. We will also clean the exterior of appliances, such as the refrigerator, oven, and microwave. We will wipe down cabinets and clean the floors.

    Bathroom cleaning: We will clean and sanitize the toilet, sink, shower, and tub. We will wipe down surfaces, such as countertops and mirrors, and clean the floors.

    Bedroom and living areas: We will dust all surfaces, including furniture, picture frames, and knick-knacks. We will vacuum or sweep the floors, including carpets and rugs, and mop hard surfaces.

    General cleaning: We will take care of any general cleaning needs you may have, such as dusting baseboards, wiping down window sills, and cleaning light fixtures.

    Please note that our service can be customized to meet your specific needs, so if you have any special requests or instructions, please let us know in advance. Additionally, we offer a range of services, such as deep cleaning, move-in/move-out cleaning, post-construction cleaning, office cleaning, and commercial cleaning, which can be tailored to meet the specific needs of each customer. Please note that this is general question we have various services. Please check the service pages under "Services" for more info
    Do you furnish the cleaning supplies?
    Yes, at Shiny Cleaners Australia we furnish all the necessary cleaning supplies and equipment needed to provide you with a high-quality cleaning service. We bring our own cleaning solutions, microfiber cloths, mops, and vacuum cleaners are more equipment to ensure that your space is cleaned to our high standards. If you have any special requests or preferences regarding cleaning products, please let us know in advance and we will do our best to accommodate your needs
    . We take pride in using high-quality, eco-friendly cleaning products that are safe for you and your family, as well as for the environment. If you have any concerns about the cleaning products we use, please do not hesitate to let us know and we will work with you to find a solution that meets your needs.
    Are you insured?
    Yes, at Shiny Cleaners Australia, we are fully insured for your peace of mind and protection. We carry both public liability insurance and workers' compensation insurance to ensure that our customers are fully protected in the event of any unexpected accidents or incidents that may occur during the course of our cleaning service.
    What cleaning services do you offer?
    We offer a wide range of cleaning services, including regular home cleaning, deep cleaning, move-in/move-out cleaning, post-construction cleaning, office cleaning, and commercial cleaning.
    How will our relationship work?
    We strive to build long-term relationships with our customers, based on trust, communication, and mutual respect. Here's how our relationship with you will work:

    1.Initial contact: You can contact us via phone, email, or our website to schedule your cleaning service. We will provide you with all the necessary information about our services, pricing, and availability.

    2.Scheduling: We will work with you to schedule a convenient time for your cleaning service. We offer flexible scheduling options, including weekly, bi-weekly, monthly, or one-time cleaning services, depending on your needs and preferences.

    3.Cleaning service: On the day of your cleaning service, our team will arrive on time and begin the cleaning service. We will work quickly and efficiently to provide you with a high-quality cleaning service that meets your needs and preferences.

    4.Feedback: We welcome your feedback on our cleaning service, and encourage you to let us know how we can improve. We will follow up with you after each cleaning service to ensure that you are completely satisfied with our work.

    5.Regular cleaning service: If you choose to schedule regular cleaning services with us, we will work with you to develop a cleaning plan that meets your specific needs and preferences. We will maintain open communication with you, and make adjustments to the plan as necessary to ensure that you are completely satisfied with our service.

    Our goal is to provide you with a high-quality cleaning service that exceeds your expectations and meets your needs. We value your business and are committed to building a strong and lasting relationship with you based on trust, reliability, and outstanding customer service.
    Do I need to be home for every cleaning service?
    No, you do not need to be home for every cleaning service at Shiny Cleaners Australia. Many of our customers provide us with a key or access code so that we can access their home or office when they are not there. However, if you prefer to be present during the cleaning service, that is perfectly fine as well.

    We understand that everyone has different preferences and requirements, so we are happy to work with you to find a solution that meets your needs. If you cannot be present during the cleaning service, we can arrange for our team to pick up and drop off the key or access code at a secure location, or you can leave it in a designated location for us to collect.

    Rest assured that we take the safety and security of your property very seriously. Our team is fully trained to handle keys and access codes securely and will take all necessary precautions to ensure the safety of your home or office during the cleaning service. Additionally, we are fully insured for your protection and peace of mind.
    What time does your team arrive?
    We offer flexible scheduling options to meet your needs and preferences. When scheduling your cleaning service, you can let us know what time is most convenient for you, and we will do our best to accommodate your schedule.

    Our standard cleaning service hours are from 8:00 am to 5:00 pm, Monday to Friday. However, if you require cleaning services outside of these hours, we can also schedule services during evenings or weekends.

    We understand that punctuality is important to our customers, so we make every effort to arrive at your home or office on time. Our cleaning technicians typically arrive within a 30-60 minute window of your scheduled appointment time to allow for any unforeseen delays such as traffic or inclement weather.

    If you have any specific requirements or preferences regarding the arrival time of our team, please let us know when scheduling your cleaning service and we will do our best to accommodate your needs.
    What if something’s damaged during a service?
    We take great care to ensure that all of our cleaning services are performed safely and without incident. However, in the rare event that something is damaged during a cleaning service, we have a clear process in place to handle the situation.

    Firstly, we recommend that you contact us as soon as possible to report the damage. We will work with you to investigate the situation, and determine the best course of action to resolve the issue.

    If the damage is due to our negligence, we will take full responsibility for the cost of repair or replacement. We carry public liability insurance to ensure that our customers are fully protected in the event of any unexpected accidents or incidents that may occur during the course of our cleaning service.

    If the damage is due to factors beyond our control, such as pre-existing damage or wear and tear, we will work with you to find a mutually agreeable solution to the problem.

    We value our customers and take all complaints seriously. If you are not completely satisfied with our service, please do not hesitate to contact us and we will do our best to make things right.
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